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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Roaming Charges

Recently had a problem with roaming charges in Spain which is now fixed. Part of this solution was a discussion with my daughter (in Dubai & on the UK Sky network) who insists that she can make a phone call from a UK sim phone to any other other UK  ...

karis6197 by • Established Contributor
  • 380 Views
  • 2 replies
  • 2 Helpful

Resolved! Conditional call forwarding

I have a Galaxy A70 & my wife has a Galaxy S9, both operating on the EE network. My wife & I are currently in Spain & were both using EE monthly Roaming passes up until September 18th which I have now cancelled due to the extortionate increase in mon...

karis6197 by • Established Contributor
  • 1475 Views
  • 3 replies
  • 2 Helpful

Phone usage

Unfortunately I had by phone stolen whilst on holiday and now the insurance company what evidence of usage, how do I get   /  download the data?

Resolved! Roaming on pay monthly

I'm due to fly to Poland in 2 weeks and was just checking my "roaming" but apparently this is already added on with my contract, so does that mean I won't incur any additional charges? It doesn't really make much sense.

Ajayx by • Explorer
  • 387 Views
  • 3 replies
  • 2 Helpful

Waiting….

I’ve been on the phone with customer services for 1 hour 24 mins and counting…

Can't speak to a human?

Why is it so difficult to speak to someone?I have now had to cancel my direct debit because of this impossible task! You just took double the money from my account.....Thanks EE

hmmmmmmm by • Investigator
  • 858 Views
  • 18 replies
  • 2 Helpful

Resolved! How long does it take for an upgrading tariff to connect to 5G

Hello. A quick question that I wondered if someone could answer for me please?I am in the process of looking at upgrading my current plan (which I have had since 2017). This plan only gives me 4G coverage. I know that 5G coverage is available in my a...

Fatboy71 by • Ace Contributor
  • 744 Views
  • 4 replies
  • 2 Helpful

Cannot receive calls at all

I have recently joined ee. Since having made the port from my previous network to my same mobile phone number. I have not been able to receive any phonecalls at all. Whenever someone calls me it is saying invalid number. Is anyone able to advise plea...

ccoates1 by • Visitor
  • 621 Views
  • 5 replies
  • 1 Helpful

no text messages from my bank or apple

Hello, i have recently joined EE, since i joined it has become a bit of a nightmare. i can not receive any messages from my bank nor can i access my apple account.  Everyone else can phone or text me, but nothing with authority seems to be able to co...

joseph70 by • Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful
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