Roaming not working

Chih
Investigator
Investigator

IMG_9783.jpeg

IMG_9777.png

IMG_9778.png

IMG_9779.png

IMG_9780.png

IMG_9781.png

  

IMG_9782.pngRoaming not working, have tried everything. 

It shows the network name and signal bar but no 4G/5G 

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

@Chih : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

  

 

IMG_0203.png

  

I'm a monthly pay 33 pounds with no contract.

IMG_0193.png

IMG_0194.png

IMG_0195.png

IMG_0196.png

IMG_0197.png

  

IMG_0198.pngIMG_0199.png

Leanne_T
EE Community Support Team

Hi @Chih 

Have you manually tried searching for a network in your phone settings? 

Have you restarted your phone? 

Leanne 🙂

bristolian
EE Community Star
EE Community Star

There's plenty of confusion in those screenshots.

Numerous mention is made of "paying" and "charging for", which therefore refers to a billing add-on. These reduce the cost of roaming, but are immaterial for enabling roaming itself - which allows access to foreign networks, and without which you won't get coverage abroad.

Reference to "roaming in your phone settings" is presumably to data-roaming, which just tells the phone it's allowed to use mobile data whilst roaming - again, only of use if roaming is enabled on the account.

I can see one message that confirms EU roaming is active, if you are within the EU - then manually selecting an available network and subsequently re-enabling auto selection, should suffice.

I've tried manually and everything still not working. 
And now my instagram and email have been hacked because of abroad roaming not working and used outside free wifi 

Yes

Christopher_G
EE Community Support Team

What kind of phone are you using, @Chih? Have you tried changing the network mode between 4G and 5G to see if a manual network connection is any better?

Please also try restarting your phone.

Chris

Iphone 13pro 

i went through all the website 

and also restart it plenty of time 

Chih
Investigator
Investigator

* EE website solution