Mobile Services

SMS Messages not being received whilst Roaming in RSA

I am the main EE acount holder, left the UK for South Africa recived some SMS messages whilst in East Africa and now nothing. I can't bank; can't use any app requiring dual authorisation. Meanwhile my wife on a shared account with a dual Sim can has ...

Being locked out of sites saying I’m not in UK

Some sites are locking me out saying I’m not in the UK when I’ve never been out of it!

Re: Text message

i sent a text out side a friends flat in telford at 1 pm had no reply but i could phone , when i got home i saw a got a reply on my phone time 14 , 30 took less to drive back than send a text , why

Can't make a call outside house (that uses wifi). Can send messages. Network OK

Can't make a call on iPhone outside house (inside fine as uses WiFi). Can send messages. Subscription up to date and network fine apparently. This problem has only just started happening.PS What does the orange dot on phone top corner mean?

Resolved! Roam Abroad Pass

I have a Roam Abroad Pass inclusive on my account; I'm traveling to Barbados is this included in the pass (calls, texts data within my package?) ?

Using phone in Japan

Hi,I called customer services in order to have bundles added to my daughters phone for her trip to Japan.I was told that I already had roaming on account so I added a text and call bundle. Data I was told would cost around £7 a day for 150mb. My daug...

Resolved! Roaming in Netherlands

Arrived into Amsterdam, applied for daily roaming package. Connected to Odido “automatic network” selection. Zero data!, cannot make a call, send a txt, use my apps.tried to connect to other networks but zero success! Any ideas

Calls not working

Hi there As of a few days ago I cannot make calls from my phone. I press any number (including EE) and it immediately hangs up and says ‘call ended’ please could someone advise how to fix the issue?

Using my phone in the USA

Hi all,I am going off to the USA and Caribbean on the 1st of May for just under a month. Currently I have unlimited everything, including unlimited roaming in the EU as I am still on a Pre-Brexit rolling contract. I have been looking to see about get...

Beware of roaming ads ons

Have been to India and turned off mobile data and only used my wifi. Return back after 3 weeks and have 8 add ons for data totalling 65 odd pounds. Contacted EE, apparently is a opt out which I didn’t know of at all and my phone mysteriously connecte...

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