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Resolved! £550 bill while in India

HiI have just seen approx £550.00 taken out of my bank account by EE. I am on holiday to India for a month. I contacted EE couple of days prior to leaving and spoke with customer  service with a view to alerting them I would be in India for a month. ...

Menlove67 by • Investigator
  • 1004 Views
  • 6 replies
  • 3 Helpful

Buying a package before I return to the UK

I live in Thailand and had massive problems last Summer when I thought  I could simply 'top up' by UK phone after switching to PAYG when returning to the UK for future visits.  You can't, you have to buy a package, which is fine.  I am about to come ...

mithri by • Explorer
  • 310 Views
  • 3 replies
  • 2 Helpful

Resolved! Roaming Abroad USA - Making Calls

Hi all,I did check on https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa and have the Roam Abroad Pass. Can i just double check that if i make calls to American Landlines whilst in the USA, whilst making reservations etc, will this be i...

pshutton by • Investigator
  • 2326 Views
  • 1 replies
  • 2 Helpful

Resolved! Costs for picture messages

Does anyone know of a way to track what (alleged) picture messages I would have sent, as these cost as a rule I never send any media on SMS but apparently I have sent 4 now.  I also wondered since EE love to send me SMS messages where I am asked to d...

Bowkes by • Contributor
  • 3178 Views
  • 2 replies
  • 1 Helpful

Caller tune

Hi!from the last few weeks my caller tune stops working i mean whenever someone tried to call me so ring ring sound isn’t working however i’m still receiving calls.pls let mee knw how can i sort it out.

Nxwazzzz by • Explorer
  • 585 Views
  • 3 replies
  • 4 Helpful

Resolved! using my phone in Australia

can someone spell it out to me how much it will cost to use my EE mobile phone in Australia please. I read a Roaming pass which will cost £25/month. But is that just for calling and receiving calls within Australia ?  Is making and receiving calls sa...

Issues making and receiving calls at home

For a while now I've been unable to make or receive calls in my house unless I stand near my front window.  My husband is on the same network and has no problems. If I switch to data at home I also struggle to connect to it. In the EE shop they said ...

Pam84 by • Visitor
  • 1035 Views
  • 2 replies
  • 1 Helpful

My ee Mobile won't receive messages from Vodafone egypt

I've been struggling with this issue for weeks now. My EE mobile won't receive any text messages from an international mobile (Vodafone Egypt) while that mobile is roaming in the UK. However, all messages are marked as sent. Moreover, the internation...

Kandil by • Investigator
  • 558 Views
  • 5 replies
  • 5 Helpful
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