Mobile Services

Not receiving SMS from Firebase

As the title says I cannot receive any SMS messages from Firebase to allow me to log into certain apps.I have recently upgraded from an iPhone 12 Pro to an iPhone 15 Pro, and previously had no issues, but since upgrading I cannot receive these specif...

How can I contact EE if live chat doesn’t work and I have no service abroad?

I am currently abroad and I didn’t activate roaming before I left. The online chat option does not work in the app, I can’t call EE as I have no service while abroad, how can I get in contact with customer service to activate my roaming?

Just arrived in Brussels - no service.

**bleep** is going on? I have just arrived in Brussels but I have no roaming service or data. I was last here with the same phone and account two years ago - everything worked fine.  I am on the hotel Wi-Fi now. I cannot get help from EE as I can’t c...

Calls ending instantly

I cannot make calls out for some reason not even to EE. I called to upgrade my package on tuesday and ever since then my calls end instantly when trying to make outbound calls. They dont even ring just say call ended. I am not abroad and have perfect...

Hi

I am going on a cruise in Mediterranean can I use my phone/data while on board

I would like to be able to use my phone and data while cruising the Mediterranean .  I will be visiting European countries also.  I will be away for 10 day how can I stay connected without paying roaming costs?  Thanks Gill

Sim wont work abroad

Hello,I recently switched my monthly cotnract to a pay as you go contract as i relocated from the UK to Colombia. I was advised by EE that they way to ensure my number is not deleted I need to top up and send a text/call from my phone every 3 months....

How do I cap my phone please!