Can't make international calls from the UK

[saz00114]

I cannot make any international calls when I'm home in the UK.

I can make calls in the local country when travelling but then cannot rung the UK.

I have set a caller allowance and do not have international calls barred. Cannot see another setting that might affect this.

Tried calling EE fir help but went round the houses with their automated 'help' links.

Anyone got any ideas, please?

[XRaySpeX]

Are you on contract or PAYG?

[saz00114]

I'm on a SIM only contract Sent from my Galaxy

[bristolian]

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@saz00114 wrote:

I have set a caller allowance

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Do you mean a Spend Cap?

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

[saz00114]

SIM only contract

[Leanne_T]

Hi @saz00114 

Have you tried changing your spend cap? 

You can do this in your EE app if you select Settings and Permissions, then Spend Cap. 

Leanne.

[saz00114]

No.

Contract but just the SIM. Phone bought outright 

[Leanne_T]

Hi @saz00114 

If you have a contract account, you may have a spend cap on your EE account and checking in the EE app as the steps above will see if you have a spend cap active which may stop international calls. 

Leanne.

[saz00114]

I have a spending cap of £30 set already

[saz00114]

The message I get is that "this number is barred from this phone" when I try calling Spain