Can't make international calls from the UK
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14-02-2024 04:51 PM
I cannot make any international calls when I'm home in the UK.
I can make calls in the local country when travelling but then cannot rung the UK.
I have set a caller allowance and do not have international calls barred. Cannot see another setting that might affect this.
Tried calling EE fir help but went round the houses with their automated 'help' links.
Anyone got any ideas, please?
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15-02-2024 05:25 PM
Thanks for your input, Katie.
Managed to talk to a human being and they ended up doing a system reset on my account. All sorted 👍
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14-02-2024 05:03 PM
Are you on contract or PAYG?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-02-2024 05:50 PM
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14-02-2024 05:52 PM
@saz00114 wrote:
I have set a caller allowance
Do you mean a Spend Cap?
https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap
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14-02-2024 05:58 PM
SIM only contract
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14-02-2024 06:08 PM
Hi @saz00114
Have you tried changing your spend cap?
You can do this in your EE app if you select Settings and Permissions, then Spend Cap.
Leanne.
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14-02-2024 06:28 PM
No.
Contract but just the SIM. Phone bought outright
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14-02-2024 06:32 PM
Hi @saz00114
If you have a contract account, you may have a spend cap on your EE account and checking in the EE app as the steps above will see if you have a spend cap active which may stop international calls.
Leanne.
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14-02-2024 06:51 PM
I have a spending cap of £30 set already
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14-02-2024 06:53 PM
The message I get is that "this number is barred from this phone" when I try calling Spain
