Mobile Services

Resolved! Data package in South Africa

Hi there,Please can you tell me where to find the data package that I need whilst visiting South Africa

Cannot receive calls

Hi I have already changed to EE for nearly half year. Recently, I found I can make calls but people can’t call me apart from people also using EE. My husband also has the same problem. This has been going on for at least one month. Can anyone help?...

Phone didn’t work abroad, missed important work calls and considering leaving EE

I have recently switched from Three to EE over Three’s outage issues last month. I can’t afford to be uncontactable for a number of professional and personal reasons. Decided on the highest package with roaming as I spend a lot of time abroad (Pilot/...

Re: Order iPhone 14 Plus

Got my new iPhone 14 Plus it won’t call out don’t got network

Re: Phone calls cutting off

This has started happening to me, and only since I took an offer of a free month’s unlimited data (could be a coincidence though).

Re: Isle of Man

As far as I understand, the IOM is NOT part of the EU so I will ask the same question, should I get a local SIM card when I come to the IOM? On Jersey I was told to get a local SIM there or face a huge charge for data and telephone calls!

Can’t make or receive calls

New phone, inserted SIM card but cannot make or receive calls, the call ends as soon as I dial it, have removed sim & reinserted, have also reset network settings & restarted the phone, any ideas please? by the way I can make WhatsApp calls

Roaming charges

Am I right that if your mobile phone contract was taken out pre Brexit (?) - I have a contract that was taken out in 2018 - roaming charges do not apply? Also, if that is correct, does it only apply to European countries or is it worldwide? We're of...

Calling a UK mobile that is currently overseas

HI, just called up to query my roaming bill and one of the things I was told that whilst I was overseas, if someone called my UK mobile number that they ( still in the UK ) would be charged for making an international call.Is that actually right? See...

Roaming fail

Hi I'm roaming in Portugal and the service appears to be nonexistent. I switch to my EE SIM and no data at all. Can someone help?

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