Mobile Services

Resolved! Going abroad

I am going to Italy on Sunday what do I need to do. My daughters phone is also on my account and she is going with me. Can I just say that this service is useless I need to speak to someone and it is impossible unless I visit an EE shop which takes h...

EE failed overseas again

I am in the US, have the full roaming package, but cannot makes calls. This is now the second or third time this has happened. Problem is I would try and get EE to sort but of course I can't ring them !! Is there any other way to get direct contact w...

Sending and Receiving Picture Messages on EE

We’ll help with setting up your phone for sending and receiving picture messages. Have you received a message with https://get.mms.ee.co.uk/ee/ included within? Read on. Will I be charged for sending picture messages? You will be charged if y...

EE can’t receive txts from Portuguese gov services

Apparently it’s a known issue that EE in the UK can’t receive txts from the Portuguese government and their related social services. Other networks are receiving the txts. These txts are often for authentication purposes. If this issue can’t be fixed...

EE wont work abroad in any country

I took up a contract with an iphone with EE.within 2 months i traveled to NewYork and the phone wouldn't work on the roaming bundle. I spent hours of wasted times in cafes/hotels using wifi contacting EE to fix the issue. Many reassurances from EE th...

Re: How do I contact EE if I have no workable sim?

I have no other phone it's stolen

Roaming data in Australia

Hello! I’ve been in Australia for 4 days now and have purchased a roaming pass which worked perfectly until today. Now when I am not connected to wifi I have an SOS symbol where the signal bar usually is and no data. I have restarted the phone a few ...

Cannot receive calls from certain numbers

Hihope someone can help. I am having trouble receiving calls from certain numbers, specifically my wife and a friend at work. Both constantly get call failed / no such number when they try to call. Others have complained of the same. I have only been...

"Sorry your call cannot be continued" message.

HiI am currently in Spain and have an active roaming pass. I am unable to make any calls to the UK and get the message "Sorry your call cannot be continued". I have been in Spain for four weeks with no previous issues and have tried restarting my pho...

Chat

Trying to speak to a human but keep going round in circles with the 150 number. How do I actually get to speak to someone?