No roaming or mobile signal abroad

[Robynj86]

Hi. We’ve just got to Paris. I set up my roaming but I’ve got no signal. I’m currently being hotspotted to be able to use this website. I’ve tried turning aeroplane mode on and off and also switching my phone on and off. Can you help? 

[XRaySpeX]

@Robynj86 : How have you gone about setting up roaming?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.