Mobile Services

Resolved! Picture messages

I’m being charged for picture messages + I don’t know why. I’ve always copied + pasted messages, I’ve always sent pictures. I have inclusive minutes, calls + data so it’s nothing to do with them ……baffled

Can't connect on international roaming

I'm in NZ with a UK Samsung A40. Bought a Roam Further Pass but phone not finding or connecting to any NZ mobile networks. I have roaming and mobile data turned on. Is this likely to be an EE issue, a Samsung issue or something else? Any ideas apprec...

Resolved! iPhone 15 sim not working

Hi my new iPhone 15 when I put the sim in is it working

Cannot call the UK from Netherlands.

I cannot call the UK from the Netherlands

Resolved! Stolen phone

Hi I have had my phone stolen and cannot call as I don’t have my phone - is the server down

Re: cant receive sms or calls while abroad

I have the same problem, it is ridiculous. I receive UK text messages, have roaming enabled but don't receive text messages sent to me by local business for verification (which would for example allow me to use the local taxi app).

No service abroad

Hi I’m in Korea and have not been able to connect to any service. My husband is also on EE and it’s working for him no problem.I have tried turning on and off, manually selecting a network, checked spend cap and roaming settings on my phone and EE. P...

Using roaming in Australia

Since landing in Oz my phone hasn’t been able to connect to any Network other than WiFi. I’ve had a look through some previous, similar posts and there zooms to be an issue. I’ve bought the roaming package, tried turning my phone on and off again, ch...

Prank calls

Someone is sending prank calls to my phone constantly what can I do to stop it

Resolved! I've a new 125GB monthly deal - how much EU roaming will be included?

I've a new 125GB monthly deal - how much EU roaming will be included?

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