Mobile Services

Roam abroad cancelled before date I have paid to

I have been billed for Roam Abroad until 19 April but can’t get access now. Can’t phone or text EE from Australia to query this. Is there an email address I can use to contact them?

Unable to hear person on calls

Good afternoon, I wonder if anyone has any suggestions please. My father is having issues with not being able to hear the other person on calls. We thought it was a fault with the phone so that has been replaced (it's not a smart phone) that didn't s...

Calls to numbers abroad are blocked

Hi, I can't make calls from my moile to abroad numbers. It says calls from this number are blocked. I have turned roaming on but can't get through to anyone at EE to help. Any advice? Thanks

Charges

How much will I be charged for phoning someone in Kazakhstan?

Can't text a 5-digit number

This is my last hope for trying to solve this problem. I am trying to send a message to 97886 (to renew my broadband) the text won't send. I get the response "Trouble sending, check options." I have already spoken to EE and the advisor I spoke to sai...

payment error

Dubai data roaming issues

I finally managed to get data roaming to work in Dubai. I paid 7:85 for 24 hours and after 5 minutes of using it, it ran out. Bought another 24 hours and same thing happened. So £15 for 10 minutes, this can’t  be right and really frustrating as just ...

Add ins in Mexico

I am currently in Mexico and have found out that my plan doesn’t seem to cover roaming here, I desperately need to receive a text code to log in to a separate website, I have purchased 100 global text from ee two days ago but I’m still seeing no netw...