Mobile Services

Using Phone abroad.

I have a EE sim on a Samsung s20 Ultra and I am trying to use it abroad. Every time I try to use the phone to make an outbound call I get a prompt stating 'outgoing calls barred'. I have paid to have a roaming packing whilst abroad, and was told my p...

Resolved! Access to call records

Hello, I need to access my incoming call records. Does anyone know how long far back I can request the incoming call records please? Also how do I request, could you please help me? Also would it still be available if I changed handsets but not chang...

Roaming help

Help I am in turkey and need roaming set up on my phone asap

Voicemail not working

Hi,My phone will constantly ring instead of dropping off to voicemail mail.Any ideas why? thanks

Resolved! Unblocking

Hey. I’ve been to the customer services to check out why my sim doesn’t work. The assistant told me that it’s been blocked due to some reasons. They asked me to call to EE to unblock my sim. I can’t reach out to the EE cause my sim is blocked Please...

Advice on recent issue with our clients and MFA

Hi,We have an application and have noticed an increase in clients that use EE only not getting the MFA codes. We can see they are trying to be delivered but not being accepted. Firstly not sure who i can speak to as not an EE customer myself just try...

I can't make call while I on roaming.

Receive old number for verification purposes.

As the title says.I need to recover my old number for a couple of hours to reset my security measures in third party websites. This number was used to register, and it is only way to recover back my accounts.Paypall, outlook, facebook, google etc…I s...

Re: Samsung Galaxy S22 WI-FI Calling issues

I have just switched to ee & now do not have wi fi calling option in settings

Resolved! key sequences for actions using Android phone keypad.

I have a live EE phone account (prepaid) and am increasing the use of my mobile phone.I want to find out what key sequences I should use to carry out actions such as accessing and using the mailbox and diverting incoming calls. I cannot find anything...