Phone

Kelz20088
Investigator
Investigator

Why when people ring me it says the number doesn't exist I can't even receive messages my bill ain't even due yet what's going on

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Can you make outgoing calls?

If you send a text message to your own number, does it arrive?

No it doesn't IV paid my bill aswell I can't receive calls,messages or
anything it says emergency only when people call it says number doesn't
exist

No I can't even ring 150 it says can't connect to mobile network ,I paid my bill yet when people ring it says sorry this number doesn't exist I'm not even receiving texts or anything it's like my phone has being shut down I can't even log in with my number to get on to the live chat 

Katie_B
EE Community Support Team

Hello @Kelz20088

Does this happen in multiple areas?

Are you able to test your SIM in another device?

Katie