My mobile data is not working

[Idkay_]

Hi everyone,

I need help.

I’ve been unable to use my mobile data for a week now. I woke up one morning and it just says it’s not activated. I’ve done everything but it’s not working. When I put it on instead of 5G it’s showing EDGE and saying it’s not activated. I can’t send texts to 150. Making calls seem to be very difficult even receiving.

[Idkay_]

Same issue I’m facing right now have you found a solution?

[bristolian]

EDGE means your phone is on 2G.

Try toggling flight mode and also restarting your phone in the first instance.

[Idkay_]

It’s not working
I’ve done that almost every day I don’t know what else to do

[Leanne_T]

Hi @Idkay_ 

Thanks for coming back to the community 🙂

Is this happening in more than one area? 

What device are you using? 

Leanne.

[Idkay_]

Yes everywhere I have gone
I’m using an iPhone 15

[Leanne_T]

Thanks @Idkay_ 

Could you try going into Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, this will restart the iPhone and remove any saved WiFi passwords. 

Does the same happen after trying this? 

Leanne.

[Idkay_]

It’s still the same
Sent from my iPhone

[Leanne_T]

Thanks for trying @Idkay_ 

Are you able to try the SIM card in another phone to see if the issue follows the SIM? 

Leanne 🙂

[bristolian]

Do you know anyone else locally who uses EE - do they have similar problems? I suspect they won't, but worth checking.

Otherwise, try a 2way SIM-swap, which any EE retail store can assist with if necessary.

Put your non-working SIM in a working phone - what result?

Put a working SIM in your non-working phone - what result?