Mobile Services

Re: How do I access online chat

Hello I need help on my internet it suddenly stopped working and it says no internet connection please help me.

Abroad no coverage even with roaming

I haven’t been able to use my data neither receive calls or use data , please , I request a call back urgently 

Poor signal

Re: Unable to connect to network abroad despite Roam Abroad Pass

Hi,I traveled abroad (USA) on 26.07.2024  after checking with customer support  and waited 1 and half day. There is no sign of  network detection. only appear SOS. can't make any calls.  Very bad experience, lost hope and feel helpless .   

Can someone explain what to do when usage runs out and info about roaming?

if just moved over from GiffGaff as I wanted 5G where I live. But I'm really confused about things...ee put me in a £6 a month plan. It's run out twice now quick. I want to upgrade right now, but I can see any option. I can see I could buy add one bu...

120 mins from anywhere not working

Hi, I am india snd I spoke to customer care on Friday thd 26th and added on 120 mins from anywhere. It shows up on thd account as added but It is not working...I can't even make calls to any number in UK. Not even the customer care number. I havd tri...

data roaming pass

Hi,I will be travelling to Italy in a couple of weeks and was going to use a data roaming pass for £25, will I be allowed to use my own data like i when in the UK. So will i be able to use the internet, whats app and mobile hot spot for my laptop at ...

Re: Unable to connect to network abroad despite Roam Abroad Pass

Same problem, pay monthly phones, activated Roam Abroad prior to leaving the UK and received confirmation texts. Arrived in Canada - no 4g, no mobile network. Unable to contact/make calls on WiFi calling in order to resolve this. What's the issue ple...