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outband calls failed

hadi_h59
Visitor

I am currently travelling in the UK, I have an Iranian SIM card. Although roaming is active, since 2 weeks ago the calls have been one-way and I cannot make calls, but I receive messages and calls. I receive this message when making a call.

I checked with several other SIM cards and other phones, but they all have problems

"sorry, you can't make any outbound calls from this number. please contact customer services to restore your service."

How can I solve this problem?

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Is this happening with an EE UK SIM? Or your Iranian SIM?

If it's an Iranian SIM, you need to contact your Iranian provider for help.

XRaySpeX
EE Community Star
EE Community Star

You need to take this up with your Iranian provider.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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