Mobile Services

No connection

Got a phone and sim, pay monthly. Sim isn't working, called and the person I spoke to said it could take 7 days. Is been over a week and phone still not working. I got it so I can use it instead of buying credit every week.Got the phone but can't use...

personalised number

I have been wanting to go back to an old phone number I had during school time and I know that it is not associated with anyone at the moment. I understand that getting a new phone number means it gets pulled from a pool of available numbers however ...

how can i view all calls and texted made and received

Not Reciving OTP on my sim

Hi buddies, I hope you are well, I am using my sim since september 2023, in forign country, I charged it in september 2023, till now I was reciving otp, but now it is stopped, is there any solutions., thanks

Update my sim from BT to EE offer

Hi there,I have basic EE mobile sim through a upgrade from BT to EE broadband, I was offered basic 1 month rolling , but I would like to go for the essential  but the website giving me error that I can’t have a new one.who do I contact for this? 

simply tragic

After 20+ years a customer (121, organe, ee),  and even agreeing to pay additional monthly charge to get data gifting enabled for my daughters line after it was lost during a handset uograde last year, and after speaking to EE on multiple occasions o...

Recent Sms

Hello everyone, I have one missing sms. It was sent to me, but it did not arrive because my phone was turned off, and it did not arrive when I turned my phone on. Is there any chance to see my past sms online?

Add on for roaming in Singapore and HK

Hello I called in advance of my trip to Singapore and Hong Kong - EE assured me they would add a £10 daily add on to allow me to use the service seamlessly on arrival. As has happened before on arrival nothing happens ! I’ve checked all my setting fo...