Mobile Services

Re: Mobile network not available for voice calls.

I have exactly the same problem as the last message, can you help. I have a Motorola

Not receiving texts while in USA

Hi, I have both the Roam Abroad Pass and World Talk and Text. During my last trip to the USA I was unable to receive text messages. All data services worked fine. Given how common 2FA is now this was a bit of a problem. Anything I can do to check bef...

Roaming

If I buy roaming for 10 pound & cancel it after 2 weeks after my holiday will I be charged more for cancelling it ?

Issues using my phone in the UAE

Hi I’m currently on holiday in the UAE. As part of my mobile phone package I have the roaming add on. Normally I have no issues when travelling abroad but so far ive been unable to use my phone at all. The only way I can access is via the wifi and ev...

Unable to send text messages to access Roam EU

Hi this happened to me twice.Whenever I have been Europe, I want to text “ROAMEU7D” but fail to send. What can I do?

Unable to receive a call from Singapore

I have an important call from Singapore, but they informed me that they are unable to reach me. My network is great and can receive a local call. Could you please advise this issue?

Receiving text messages in Nigeria

Hi, I'm in Nigeria right now and didn't get my roaming arrangements sorted out before leaving the UK. I don't have any service at all on my device and would like to receive text messages on my phone as I need to receive One-time password (OTP) for i...