Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

I am in Spain and can’t get my data to work any ideas

Phone barred im in turkey paid for package

I've paud for a package in turkey and everything I try to make a call its saying calls barred

No network found in Israel

I organised a travel pass but when I landed in Israel no network has come up and still hasn’t. I got no texts upon landing. I’ve turned off and on, done software updates, made sure roaming in etc but still no network. Taken off spend cap too. I conne...

Resolved! EE roaming in turkey

Does ee roaming include turkey

Resolved! I had an outstanding bill my services were disabled when will they be back

I keep receiving "not registered on network" messages

Hi I keep receiving "not registered on network" messages which has disabled my ability to make any calls. I have tried the suggested solution steps, but no luck. I cant call EE so I want to use a live chat function to make contact with them. Where is...

Resolved! Need voice message

I have a voice message received on my mobile phone and desperately need a copy of it for legal purposes. Please can you let me know how I can obtain that. Thanks. xxxxx xxxxx [Mod edit: Please do not post personal information on the public board. Tha...

Resolved! USA Roaming and International Pass add ons

Hi, I'm travelling to the US soon, 3 weeks trip, and will add the Roam Further add on (£15) to my contract sim only and may need to call US numbers while there, regular US calls are expensive and so I assume I can also add the £2 a month "internation...

Can’t make calls

Hello,So I have a big problem with my account, currently I’m in my country (Hungary) also I have roaming pass. Everything was working as it should but since August I can’t make any calls to anyone in the uk but I can call Hungarian numbers. I tried e...

Cannot connect to data when roaming in USA

Hi there. I added roaming to my account last week as holidaying in USA. Arrived today and unable to connect to mobile data. Have checked and roaming is switched on, on my phone. Account shows roaming has been added as an extra. I keep getting a mes...