Issues using my phone in the UAE

Scottymatt
Explorer

‎27-03-2024 03:14 AM

  • Hi I’m currently on holiday in the UAE. As part of my mobile phone package I have the roaming add on. Normally I have no issues when travelling abroad but so far ive been unable to use my phone at all. The only way I can access is via the wifi and even then it’s not allowing me to make wifi calls. 
    I’ve been unable to get hold of EE at all for their help. 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎27-03-2024 04:17 AM

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Scottymatt
Explorer
In response to XRaySpeX

‎27-03-2024 04:41 AM

I’ve done all of the above with no joy.



Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Scottymatt

‎27-03-2024 07:34 AM

Hi @Scottymatt 

Thanks for coming to the community. 

Please try calling us after 8am UK time and the team will get the account looked into to get this sorted for you. 

Leanne.

0 Helpful
StephenMcK08
Explorer
In response to Leanne_T

‎27-03-2024 08:48 AM

he hasn't got a working phone!!!

 

how can we call you?? 

 

StephenMcK08
Explorer

‎27-03-2024 08:52 AM

I am in KSA and cannot phone the UK using my phone. I have tried everything. I do not know what more I can do.

Should it really be this difficult in 2024 for a bill-paying adult to make the conscious decision to make phone calls that they will pay for?

Seems a change of provider for my  families four accounts I pay is on the way. 

 

Leanne_T
EE Community Support Team

‎27-03-2024 09:53 AM

Hi @StephenMcK08 

Thanks for coming here. 

The call would need to be from any other phone or third party calling app such as Skype advised by @XRaySpeX. 

Did you text ROAMING to 150 to check roaming was set up on your account before travelling? 

Have you tried manually searching for an available network? 

Leanne 🙂

0 Helpful