Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Can’t make or receive calls

New phone, inserted SIM card but cannot make or receive calls, the call ends as soon as I dial it, have removed sim & reinserted, have also reset network settings & restarted the phone, any ideas please? by the way I can make WhatsApp calls

Roaming charges

Am I right that if your mobile phone contract was taken out pre Brexit (?) - I have a contract that was taken out in 2018 - roaming charges do not apply? Also, if that is correct, does it only apply to European countries or is it worldwide? We're of...

Roaming fail

Hi I'm roaming in Portugal and the service appears to be nonexistent. I switch to my EE SIM and no data at all. Can someone help?

Resolved! Receiving Text Messages From Abroad While in UK

Hi guys,I’m just wondering if my EE plan can receive a text messages like OTP, notifications, promo alerts, from the bank outside UK? do you have any idea if EE will charge me for each messages I received?I registered my UK number (EE pay monthly pla...

Resolved! Re: suspended number

Why can't I ring 0909 number of me monthly contact

Calling USA from EU

I am in Italy and need to call the USA. Is there an add on which covers this?

Resolved! Roaming

I need to speak to someone at EE regarding aspects of roaming in the USA which I don't understand. Can anyone give me a phone number where I can actually get to speak to a human? I've tried 150, but it just keeps me going round in circles with variou...

Re: Unable to make calls

Same here and I'm not getting on to the company if you got through can you share how please ?

Resolved! Can't send text message - Error 0

I've been using Messages and sending and receiving texts fine, until today. Now when I try to send one I get the error message: Can't send message with EE - error 0. I can't change the SMSC as that option is greyed out on my phone. Is there another w...

SMS verification code from Bank blocked by EE!

From last Tuesday, 29/11/22, SMS verification codes from my Bank in Poland are not getting through to my EE phone in UK. I am not able to access my money!I reported this issue on Nov. 30th, (ID: 19393710), spoke to 150, was called back on 2nd Dec/22,...