Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Able to receive but unable to call or send texts while abroad

I am currently abroad and have a received a text from EE saying that I need to make a chargeable call/text or use data or I might lose my account. I can receive texts but am unable to text or call anyone. I have enough credit in my account to do both...

Resolved! Unable to receive SMA while in Ghana

I am on PAYG and since I arrived in Ghana SMS has stopped receiving I only received sms for couple of days and its stopped, I can receive call OK, I tried changing roaming network to either Vodafone or MTN and both comes out as NO service and cant ...

Unauthorised call to India made from my number

I recently received an extremely high phone bill because a call lasting over an hour was made to India from my phone. I did not make this call, I know nobody in India and would have had no reason to call there. I am extremely conscious of how I use m...

Resolved! Travelling to Poland - can't find info on charges on my online account!

Hello Folks,I'm travelling to Poland tomorrow and I can't find any info whatsoever regarding roaming charges or Internet usage? I'm on an unlimited broadband sim only contract (£32.00 a month) and when I logged onto my online account to check what ch...

Resolved! PAYG in Spain

Can I use my PAYG Everything Pack allowances in Spain (Canaray Islands) when I go on holiday this weekend?I read in another thread that: "On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week," but I d...

Business daily passport

I’m travelling in the US and trying to activate the business daily passport for roaming by texting PASSPORT to 150 but nothing’s happening. Any tips?!

Re: Iphone 11 - unable to make calls out and cannot receive calls

Have exactly the same problem. A phone connected to 3 works perfectly but my EE phone is plain exasperating.there seems no answer to this comment yet but you not alone Imerrick71

Refund

Hi I was traveling Iceland. When I arrived at Iceland airport, I should add to data roaming in Iceland. And I add up and paid for it. But I don’t know if it’s mistake, there is no choice what country I will pay. So I think I accidentally buy UK roami...

Unable to receive a calls from some people

For the last couple of days, some people can't call (but they can text me). Some others (all of them in EE) can reach me with no problem. I can call anybody. Tried calling 150 but even they were unable to call me back... Tried resetting the phone a c...

Long term travel to the US

I have a 24month 125gb SIM only plan which expires in 2025, it also includes the roam abroad pass as I travel to the US a fair bit. I understand from checking previous posts that a fair usage policy exists limiting me to 50gb whilst in the US, this h...