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Re: Not receiving text messages from UK whilst abroad.

Em1233
Investigator
Investigator

Hello

I seem to be having a similar issue. I have been abroad for a few months and while I had been receiving incoming texts from the UK, this has stopped now. When I texted NUMBER to 150 though I did get a reply. 


1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Em1233  Try doing a manual network search on your device then pick a different network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

6 REPLIES 6
Christopher_G
EE Community Support Team

Hi @Em1233 

Welcome to the community.

Whereabouts are you? Could you try manually connecting to another available network please?

Chris

Thanks - I’m in Japan. When you say manually connect to another network,
not sure what you mean?
Chris_B
EE Community Star
EE Community Star

@Em1233  Try doing a manual network search on your device then pick a different network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Thanks Chris, that worked!
Christopher_G
EE Community Support Team

Lovely stuff, @Em1233 

Enjoy the rest of your trip. 🙂

Chris

bristolian
EE Community Star
EE Community Star

Are you on PAYG or pay-monthly?

If you text your own number, do you receive it?