Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Authentication code for Japanese apps not being received in UK

I have 2 Japanese apps which required authentication codes. 1 of which was previously installed a couple of years ago and at the time, I received the code as expected within a few seconds.One of the apps has a ticketing feature. I cannot access the t...

Re: I’m I. Antigua and can’t unblock roaming what can I do?

I have just been advised by EE tech support that EE do not have a call roaming agreement with Antigua, making my mobile phone useless when it comes to making calls to an Antiguan local number

Resolved! £550 bill while in India

HiI have just seen approx £550.00 taken out of my bank account by EE. I am on holiday to India for a month. I contacted EE couple of days prior to leaving and spoke with customer service with a view to alerting them I would be in India for a month. ...

Buying a package before I return to the UK

I live in Thailand and had massive problems last Summer when I thought I could simply 'top up' by UK phone after switching to PAYG when returning to the UK for future visits. You can't, you have to buy a package, which is fine. I am about to come ...

Resolved! Roaming Abroad USA - Making Calls

Hi all,I did check on https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa and have the Roam Abroad Pass. Can i just double check that if i make calls to American Landlines whilst in the USA, whilst making reservations etc, will this be i...

Resolved! Costs for picture messages

Does anyone know of a way to track what (alleged) picture messages I would have sent, as these cost as a rule I never send any media on SMS but apparently I have sent 4 now. I also wondered since EE love to send me SMS messages where I am asked to d...

Caller tune

Hi!from the last few weeks my caller tune stops working i mean whenever someone tried to call me so ring ring sound isn’t working however i’m still receiving calls.pls let mee knw how can i sort it out.

Resolved! Roaming abroad

How do I set up roaming on my phone when I'm already in france

Resolved! I am travelling abroad but my sim will not register to any networks

I have a Roaming Pass

Resolved! using my phone in Australia

can someone spell it out to me how much it will cost to use my EE mobile phone in Australia please. I read a Roaming pass which will cost £25/month. But is that just for calling and receiving calls within Australia ? Is making and receiving calls sa...