Mobile Services

Turning off RCS messaging on a Doro 6820

Hi All,Just bought my father in law a new phone, as we had a text telling us his old one would no longer work when 3g is turned off. I've since found out you can still make calls it's just data that is affected.Oh well.Anyway, his new phone has immed...

Small emoji do u get charged in text message

Hi there if I send small emoji in a standard text message will I get charge for it 

What have I paid £3 for 30 days for on the EU 100 mins

I have paid for 30 days 100 mins EU for £3. I have just gone to pick up a voicemail and been charged 50p.  I Have absolutely no idea what I have paid the £3 for. I am currently in Norway which is on the list for eu countries. I can’t use the app as d...

Old data usage alert

Why have I today (04/01/2024) just received a SMS data usage alert which is dated 19 Feb 2018 - 21:58 ???If it's of any relevance, I just updated the UI software of my Galaxy S21 phone about 1/2 an hour ago.

Roaming pass add on

I am due to upgrade my sim only contract. The deal I’m looking at gives an inclusive add on, I would want to get the roaming pass for the add on as I travel abroad a lot. I’m trying to decide which plan will give me the best benefitIs the roaming pas...

Can't receive SMS from a Dutch mobile number

Been trying to get to the bottom of this for months.I have an EE mobile number on a pretty basic plan (Essential SIM 2GB 12m). My son lives in the Netherlands and has two mobile numbers - his old UK number (on GiffGaff) and his new Dutch number (on S...

roaming not working in Europe