Unable to send text messages to access Roam EU

candyicez · ‎26-03-2024

Hi this happened to me twice.

Whenever I have been Europe, I want to text “ROAMEU7D” but fail to send. What can I do?

Northerner · ‎26-03-2024

Have you credit on your account. Are you connected to a network.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

bristolian · ‎26-03-2024

Making or receiving calls, sending or receiving text messages, using mobile data - all of these need a mobile network connection. Doing so abroad is called roaming.

Does your phone show a connection to a local network in your host country? And if not, are you on PAYG or pay-monthly?

XRaySpeX · ‎27-03-2024

@candyicez : Do you have an active PAYG pack?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG?

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