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Unable to send text messages to access Roam EU

candyicez
Visitor

‎26-03-2024 07:05 PM

Hi this happened to me twice.

Whenever I have been Europe, I want to text “ROAMEU7D” but fail to send. What can I do?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-03-2024 09:23 PM

Hi @candyicez 

Have you credit on your account. Are you connected to a network.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎26-03-2024 09:35 PM

Making or receiving calls, sending or receiving text messages, using mobile data - all of these need a mobile network connection. Doing so abroad is called roaming.

Does your phone show a connection to a local network in your host country? And if not, are you on PAYG or pay-monthly?

XRaySpeX
EE Community Star
EE Community Star

‎27-03-2024 04:26 AM

@candyicez : Do you have an active PAYG pack?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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