Unable to send text messages to access Roam EU

candyicez · ‎26-03-2024

Hi this happened to me twice.

Whenever I have been Europe, I want to text “ROAMEU7D” but fail to send. What can I do?

Northerner · ‎26-03-2024

Have you credit on your account. Are you connected to a network.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎26-03-2024

Making or receiving calls, sending or receiving text messages, using mobile data - all of these need a mobile network connection. Doing so abroad is called roaming.

Does your phone show a connection to a local network in your host country? And if not, are you on PAYG or pay-monthly?

XRaySpeX · ‎27-03-2024

@candyicez : Do you have an active PAYG pack?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG?

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