25-03-2024 11:05 PM
Hi, I'm in Nigeria right now and didn't get my roaming arrangements sorted out before leaving the UK. I don't have any service at all on my device and would like to receive text messages on my phone as I need to receive One-time password (OTP) for important logins. I have done things from resetting my device to switching on my roam to manually setting my network selection, yet no luck. Please what can I do? I don't care for the other services I would just like to receive text messages.
25-03-2024 11:09 PM
@toyinabe : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
25-03-2024 11:34 PM
Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.
If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.