Tenerife?

[jelewis]

Hi, is Tenerife included in our EU allowance so that we can call, txt & use our data allowance whilst on holiday in Tenerife? We are from UK and going to Tenerife. Please confirm. Thanks

[XRaySpeX · Accepted solution]

Yes, it's part of Spain..

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.47 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £25 / billing month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

If you are on PAYG, make sure you have already used your PAYG SIM to make a call or text in the UK.

[jelewis]

Hi, thank you for your response. The contract start date was 31st May 2021 however we are currently out of contract. How does this affect the advice you have given above? Thanks

[XRaySpeX]

It doesn't! As long as you're on the same contract as you took out in May '21 & haven't upgraded it since.