Contacting EE from abroad with a phone that won't work

[Idris1996]

I’m in USA I want use data how can use it

[Leanne_T]

Hi @Idris1996 

Thanks for coming to the community. 

Can you make calls and send texts? 

Do you have a pay as you go or pay monthly account? 

Thanks 🙂

Leanne.

[Idris1996]

No

i use monthly with EE 

[Leanne_T]

Thanks @Idris1996 

Did you text ROAMING to 150 before going abroad to make sure the account was set up for roaming? 

Do you have signal showing? 

Leanne.

[Idris1996]

No I didn’t set up can you do it for me please 

[XRaySpeX]

@Idris1996 : Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Leanne_T]

Hi @Idris1996 

Sorry we have no account access on the community to set up roaming for you. You would need to contact us from any other phone or VoIP service such as Skype. 

Please see our Contact EE page for numbers you can call from abroad 🙂

Leanne.

[Idris1996]

No I didn’t 

but can you do it for me know please 

[XRaySpeX]

No! This user discussion forum can have no access to your specific account. You need to raise this with CS. I gave you a way of doing so that doesn't need your phone & should be free.

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.