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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1238 Views
  • 1 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 558 Views
  • 0 replies
  • 5 Helpful

Re: phone signal

I’m also experiencing complete loss of signal in WV14 post code. iPhone 14 Pro Max is on Monthly Payments provided from EE. I have turned on Airplane Mode multiple times with no change. I have also restarted the phone, also with no change 

JayJay94 by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

Canary Wharf service

Whenever I’m in Canary Wharf (around water street) I seem to get 0 bars or 1 bars max of service on an iPhone 14 Pro Max. Why is the service so bad in these areas? I can’t even make a clear phone call or use my data.

Oreo1 by Investigator
  • 766 Views
  • 6 replies
  • 2 Helpful

Resolved! Isle of man roaming

I live in Cumbria UK on the coast, I can see the isle of man from where I live, but have never visited there, but EE think that I'm there and are trying to charge for EU roaming, is there anything I can do to prevent this. Obviously dont want to pay ...

Pis1 by Visitor
  • 1034 Views
  • 7 replies
  • 3 Helpful

No service and phone no longer on my EE app

Evening everyone,  I just wondered if anyone had experienced the same issue; I’m all up to date with bills etc but today my phone just randomly said no service and when I log on to my EE app my account is no longer on there? I have done all the usual...

Mobile network

Why am I now not being able to use text or the internet, maps etc when on a call? Have unlimited data, pay for a business contract to use the internet, emails etc but cannot when talking to a customer. Terrible service now with EE. will leave when co...

TLCConf by Visitor
  • 357 Views
  • 1 replies
  • 1 Helpful