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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8640 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14839 Views
  • 0 replies
  • 6 Helpful

Suddenly no 4g at home address

As of last night there has been no 4g at my home address in Finsbury Park, London. I cannot connect to data internet within my home whereas no problems in last 3 years prior to 24 hours ago. However elsewhere in London, even as close as 200 yards fro...

Olivvrr by Investigator
  • 779 Views
  • 6 replies
  • 2 Helpful

Resolved! Not registered on network

Hi. I'm in nailsworth stroud... getting 'not registered on network' for over an hour.  Have restarted etc but no joy and can't call ee. I'm having to stand in my local morrisons ... anyone know if a mast is down? I don't know what to do... thanks! 

HRS74 by Visitor
  • 422 Views
  • 1 replies
  • 2 Helpful

Resolved! No 5g mobile signal. I have tried everything

Hi, I have just upgraded from PAYG to a 24 month unlimited 100Mb/s mobile plan. I am currently stuck with 4g and only 3Mb/s despite the following efforts:Iphone 13 mini. Updated to latest iOS. Reset my network settings. Restarted my phone. I apparent...

Awil2853 by Visitor
  • 1601 Views
  • 2 replies
  • 3 Helpful

Seven Dials Brighton

Hi. I've just moved here and have terrible reception. The website shows EE are investigating an issue in the area but won't show me what - the next page is blank. Is there a temp problem or so I need to change provider?  Thanks 

NL11 by Visitor
  • 605 Views
  • 3 replies
  • 2 Helpful

didn't have signal

I  just come back from Liverpool and Gloucester yesterday, I was frustrated that I didn’t have signal all the time.  Kind of disappointed as I am paying unlimited internet. Couldn’t check things while I was sightseeing and couldn’t use the navigator ...

Karinyg by Visitor
  • 388 Views
  • 1 replies
  • 1 Helpful

Is phasing out 3G affecting the 4G/5G network?

Network signal is getting worse and worse at the point you can't surf the web or make a phone call. Is there any problems with the EE network/masts? Indoor is terrible or absent into stores and supermarkets, outdoor it's like a return back to the GPS

cintwo by Investigator
  • 670 Views
  • 5 replies
  • 2 Helpful

Resolved! No internet with EE in my area this weekend

In my area the EE mobile signal has been "adequate" all weekend (between 1 bar on 3 bars 5G as usual) but there has been no internet whatsoever. We have a number of EE devices in the family and we are all experiencing the same problem.  We completed ...

DaddyH by Investigator
  • 616 Views
  • 4 replies
  • 3 Helpful

BT Mobile no phone signal

I have been a BT Mobile user for many years. Now my phone says No Signal or occasionally I get an intermitent weak signal. I can't find out how to access help from BT and when I texted 150 I was told that I am not an EE customer so they can't help. I...

Jane1952 by Explorer
  • 1238 Views
  • 6 replies
  • 1 Helpful

No Service on either EE Sim

I have two EE sims in one phone - well one is through a 3rd party but runs on EE.I have no signal on either sim - Ive switched it off and on again - done the airplane mode thing - tried them in another phone.Nothing works. It says there isnt a proble...

Marie4635 by Investigator
  • 887 Views
  • 7 replies
  • 1 Helpful