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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8616 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14817 Views
  • 0 replies
  • 6 Helpful

Resolved! Why no 5g?

I've bought my first 5g phone and an EE sim as the coverage map shows an abundance of 5g coverage in my area, albeit much outdoors only.But I can't connect to any 5g at all, despite cycling around the area checking different places, clearly stated as...

Really awful signal for a long time

I’m based in Co Antrim, NI.I've been with ee 15 years and over the past few years, I’ve had awful bother with signal and phone service.Everyday I get texts messages from ee about issues in my area and nothing ever improves. Issues affect both 4G and ...

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Poor mobile service

Any one had difficulty with mobile network service issues?We had an outage on Wednesday (16/10) advising it would take at least 14 hours to fix. That appears to have been resolved until this afternoon where the service has gone again (18/10). Service...

jmcd69 by Investigator
  • 969 Views
  • 6 replies
  • 1 Helpful

no signal

HiI recently joined EE and its been 3 weeks now and I am not getting any signals I put my EE sim in my phone today as I purchased it on 09th October and I am not getting any signals.Any help would be appreciated.Regards,

hinakhan by Visitor
  • 323 Views
  • 1 replies
  • 1 Helpful

Lost signal

I’ve completely lost my network coverage tried turning my phone on and off, tried airplane mode.its not based on my location as it went down around 5pm when i was not at home. My husband is on EE and no issues, and no issues in my area

Dmead by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful

iPhone 13 Pro Max 5g Standalone

I have an iPhone 13 Pro Max. iOS 18.1. New Full Works plan and EE 60.0.1 carrier settings. I am expecting to see the 5G Standalone toggle in mobile data options menu like many other have reported but still missing for me. Has anyone with an iPhone 13...

poor 4G mobile network

@bertie-boy wrote: Dear EE Customer Service, I am writing to urgently raise my concerns about the extremely poor 4G mobile network coverage in the RH20 3ND area. As I am currently undergoing cancer treatment, it is crucial that my health professional...