No 5G

LMPUK
Investigator
Investigator

I've come over from Smarty Mobile (5G, £8 200gb). You may laugh but at least I could get 5G!

I've come to the same location, in exactly the same place as I did with my now much missed Smarty sim and have no 5G for an extra £7 a month.

Galaxy S21 Ultra.  5G isnt even showing in my mobile settings.  I've followed the turn on turn off airplane mode rubbish, restarted the phone and still only getting 4G+.

Still within my cooling off period so unless anybody can suggest something to get a 5g connection in the outdoors of a railway station in a busy town, I'm off - and just realised they've added itemised billing that I never requested and was never told about - a seemingly common complaint!

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Are you on PAYG? No 5G on PAYG!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Different networks have different levels of coverage - Smarty is an MVNO piggybacking on 3 network. Nationally EE has a greater 5G footprint but there will always be local variations.

EE has a much stronger underlying 4G network which would - in most cases - provide a more reliable overall experience.

Out of curiosity, what do you want to do with your phone that requires 5G, and for which 4G is insufficient?

Hey, no on an unlimited plan

Hey

I concede your 4g point about local variation but it's hardly everything everywhere if a piggybacker can give me 5g everywhere I visit.

Apart from watching an awful lot of streaming whilst out and about, not much else tbh, however I've just doubled my cost and lost the main buying point.  It may be, as you said local variation but I spend 6 hours a day in the one spot.  I'd hardly call that spot a dead spot and actually, the coverage checker shows "great coverage".

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As I move around it may pick up but very disappointed atm