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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2071 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1094 Views
  • 0 replies
  • 5 Helpful

Coverage in Hornchurch

Update: 19 June 2024 Over the past few weeks, our engineers have completed building the equipment needed for the temporary mast. The mast is now on-air, and service has been restored to the Hornchurch area.   We will continue to monitor performance i...

Leanne_T by EE Community Support Team
  • 9078 Views
  • 72 replies
  • 78 Helpful

connection problems

hi all,, i have an EE mini router i use at my caravan in Dongal Ireland .It was  bought in Belfast and set up here. My problem is mbps ,, 1st thing in the morning when i do a speed test i'll get around 6mbps so i'm able to use my firestick and watch ...

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sadface1 by Explorer
  • 380 Views
  • 3 replies
  • 1 Helpful

Re: Temporary Mobile Network Boosters

I have got the FAPr-hsp 5000 and only got the three page document and need to know how to set it up as I have found EE exec team to be useless at sorting my signal issue which is caused by mast locally, so I got myself this device but need to set it ...

Gorilla2 by Explorer
  • 324 Views
  • 3 replies
  • 0 Helpful

5G rollout seems to have wrecked 4G

I live in a fairly rural area but 4G coverage was by and large OK. Now 5G has appeared, it's patchy so my phone is often flicking from 5G to 4G and back again. This causes almost all apps I'm trying to use to freeze, particularly anything that uses m...

Coverage in North Shields

Update: 10 April 2025 Our engineers are awaiting a decision from the legal negotiations with the council. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate o...

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Leanne_T by EE Community Support Team
  • 13059 Views
  • 46 replies
  • 49 Helpful