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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 396 Views
  • 0 replies
  • 3 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 408 Views
  • 0 replies
  • 5 Helpful

Network issue.

Can anyone help ? I have had a disconnected network on my phone for nearly 8 weeks now. Cannot use my phone at all to call or text,nor can I recieve any. Several chats later,still no further forward. Having a detrimental impact on my business. Really...

Rhona14 by Investigator
  • 279 Views
  • 2 replies
  • 0 Helpful

Re: 4G Data Speeds Slowed

Hisorry if I sound like a member of the tinfoil hat brigade, but I'm convinced that late last year EE started throttling back speeds on 4G broadband connections to start pushing people towards to 5G broadband.my nearest mast had its software updated ...

Statsy by Explorer
  • 1407 Views
  • 8 replies
  • 0 Helpful

NB-IOT network Powersave mode

HiI've been using the Vodafone NB-IOT network for our devices, and recently changed sim providers, the new sims (which are worldwide type)  connect to the EE network, connection works fine and signal appears to be good so far. The one issue I can't s...

robf355 by Explorer
  • 562 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: Full 4G, but cannot make calls

Yes, I just experienced this happening with my phone over the past 2 days.  It’s a new phone and a new contract with EE (never been with them before).   Went to make a call and it wouldn’t ring, it would immediately cut the call off.  Another time, i...

Muddles2 by Investigator
  • 696 Views
  • 4 replies
  • 0 Helpful

No signal for few day

I have no signal for few days.Signal is showing as excellent however seems to have gone down over the last few days-for context ive had the phone for over 4 years same sim same settings same house. Don't know why. I don’t want to use ee anymore 

Roaming

I got a text saying welcome to the Isle of Man and the cost of Roaming  chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone  

Sam280 by Explorer
  • 1916 Views
  • 22 replies
  • 2 Helpful

No network coverage!!!!!!

I am in Stocksbridge Sheffield, and have had no network for days on all 3 of my contracts, when I use the signal checker it is stating that the signal is good!!!! What the heck!!!!! I cannot call EE as we are all on EE in the household, on my EE app ...