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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8618 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14817 Views
  • 0 replies
  • 6 Helpful

5G Standalone (SA) option is greyed out

Hi, I spoke to your tech team (Level 1), and it appeared they mixed up 5G Standalone (SA) with 5G network. I have a full works for the iPhone SIM plan with a 5G standalone add-on added to that number, and I am using the iPhone 16 Pro Max. But the 5G ...

ashiqcs by Investigator
  • 1126 Views
  • 3 replies
  • 4 Helpful

eSIM not working after trip abroad

Hi all,I have been away for three weeks and used various eSIMs. I am now back in the UK and I’m y phone won’t connect to the network. I tried switching off and back on, airplane mode, choosing network etc. I don’t think the phone recognises the ee eS...

Signal

Hi. Bt have closed my account as swapped to ee but no signal and absolutely nowhere to get online support with accounts??Please help 

Network

E.e lying when you call them says best network **bleep** network if see the price which we paying  compared to other network 

Zain31 by Visitor
  • 423 Views
  • 4 replies
  • 1 Helpful

Resolved! Poor signal LA10

We have been having terrible signal issues in LA10 for a number of weeks. A lot of the time there is no signal whatsoever and it is essential for school and work. All EE say is sign into wifi for calling - well that is all well and good but EE are my...

jonessam by Explorer
  • 615 Views
  • 3 replies
  • 0 Helpful

Re: Is it just me or is ee phone signal poor

We have 4 different mobile phones all on EE with very poor signal , I have checked coverage checker and it says all ok. My one is for my business and I think I will have to move from EE,  does seem to have been since BT took over. Is there a number I...

"Sorry: number not in service"

Hi all. If I try to ring my home landline from my EE mobile, I hear the message "Sorry: the number you have dialled is not in service" in a lovely Scottish accent. I can call this number from my office landline without difficulty.The home landline is...

djcowlin by Investigator
  • 2348 Views
  • 12 replies
  • 1 Helpful

Calls going straight to voicemail

I am also finding this recently and when people are trying to call it’s going straight to voicemail and if I leave my phone go back on to it a lot of time it’s sitting at SOS until I then have to airplane mode on and off to get signal back it’s ridic...