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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4690 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4285 Views
  • 0 replies
  • 5 Helpful

Release Jack O Sullivan’s cell mast data

Jack o’ Sullivan disappeared after a night out on 2nd March 2024. EE have refused to give the cell mast data to Jack’s family, despite the phone being registered to his mum Catherine. COME ON EE time to give the data to the family, this will solve so...

On Band 20 its fine but Band 3 it drops.

Nope sorry have to agree with Arundalep on this one I also have had terrible signal since the change over. Been fighting with bad signal since Jan. In my case middle of a town and the issue is band 3. On Band 20 its fine and then I get forced onto Ba...

webstaff by Investigator
  • 594 Views
  • 3 replies
  • 0 Helpful

Resolved! EE signal brighyon

I am having the conbection problems in the Brighton area. Been going on for a long time now and EE do not have an answer to resolve this problem.  Had to make 999 call recently for a serious RTC . And the call drop out whilst talking to emergency ser...

Brian150 by Investigator
  • 558 Views
  • 8 replies
  • 5 Helpful

Resolved! Indirect no signal

Everyone around me who uses ee phone cards has a full cell signal. But my ee has only one cell signal for a small part of the day.

YuxChen by Investigator
  • 542 Views
  • 5 replies
  • 1 Helpful

Signal has got worse

I think the signal has got worse - I'm in Lincolnshire and it has noticeably got more unreliable in this area in the last few months. Incidentally, I was also in Gloucestershire recently and noticed the same. I've also seen that the wifi network is a...

SezD by Investigator
  • 308 Views
  • 1 replies
  • 0 Helpful

Femto Cisco Booster

But does EE pay for the bill for the WiFi use? I don't think so and to say there is 98% coverage when they include wifi in the mix is false advertising!

Tmd_63 by Visitor
  • 452 Views
  • 3 replies
  • 1 Helpful

internet is very very slow 0.2 MBPS

I have tried:1. rests to phone and 5g router for all 3 sim cards2. switch them around 3. checked status on services 4. removed content restriction on all 3 sim cards 5. checked if i need hardware firmware update on all 3 devices 6. tried different br...

Epicor by Investigator
  • 536 Views
  • 5 replies
  • 1 Helpful

Standalone 5G (SA)

 with the release of standalone 5G on iPhone 16s, I wonder if EE will update the icon for 5G like T-Mobile in America where it shows ‘5G+’ to recognise being connected to an SA tower. Or something similar as Apple advertise multiple 5G icons that iPh...

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Resolved! iOS 18 RCS + international texting

Now that iOS 18 is released we can now see that the iPhone supports RCS messaging in the UK!We can now send high quality images, group messages with other iOS and Android users.I wanted to confirm that this would be free to other RCS users and that t...