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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1993 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1030 Views
  • 0 replies
  • 5 Helpful

Poor signal on calls

Repeated callers to me keep stating that they cannot hear me as it appears signal lost. Tried without wi fi, using 4g , same problem, will revert to an  iPhone when out of contract and find another provider. 

EE Terrible in Edinburgh/Dundee

Why is EE so terrible in Edinburgh and Dundee and all the way. I was driving from Dundee to Edinburgh. And the network was bad, poor signal and Data. In Edinburgh City center too same old story terrible network. In Dundee City its been the same. EE g...

s0787671 by Contributor
  • 1498 Views
  • 10 replies
  • 2 Helpful

4G Slow Speeds since tower maintenance

In early 2023, I had a Mikrotik External 4G LTE dish installed as part of the Scottish Broadband Voucher Scheme (ie Government money) as wired internet was rubbish at my rural location. It has been great for the last 15 months or so with me regularly...

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Network Problems EE are useless

This is the 2nd weekend plus whet EE network have not provided coverage in my areathere was no notice no explanation and no apology what exactly am I paying my bills for during this timeEE customer service is RUBBISH 

SteveB15 by Explorer
  • 1049 Views
  • 12 replies
  • 0 Helpful

Re: poor signal reception indoors

I too have awful EE signal in the Maidenhead area, I have contacted EE several times as phone calls drop out or I can hear them but they can't me, this has been gradually getting worse and worse and EE say there is nothing wrong with their network, e...

Nigelst by Investigator
  • 349 Views
  • 1 replies
  • 2 Helpful

Not getting notifications of calls/messages

There recently was a network problem with EE in my area. There was no signal at all for a couple of days but then I got a message to say the problem had now been fixed. Ever since, my phone sometimes doesn’t ring when I get a call. I get no notificat...

Ripply by Explorer
  • 678 Views
  • 10 replies
  • 3 Helpful