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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2653 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1834 Views
  • 0 replies
  • 5 Helpful

Re: terrible signal in Mayfair London

I and some of my colleagues (some also on EE and others with different providers (ie, Vodafone) are also having the same issue in our office in Mayfair.  It has been going on, as others below have mentioned, for at least the last 2 weeks.  Generally ...

KW59 by Explorer
  • 379 Views
  • 3 replies
  • 0 Helpful

Making and Receiving Calls

Hi membersI am having problems making or receiving calls on my phone. I have tried on my daughter's and she too cannot make or receive calls. We are both on the EE network. I can't  call EE on their number 150 or the mobile number.Anyone having same ...

Wissie by Investigator
  • 721 Views
  • 11 replies
  • 3 Helpful

Resolved! Poor Quality Audio Calling Over WiFi

We have a problem calling over wifi; we can hear the other caller clearly but they can't hear us well, saying we're breaking up. This is very frustrating as we use our mobiles for work and have no 4G or 5G coverage where we are.EE say on their site t...

RaynerAP by Explorer
  • 521 Views
  • 3 replies
  • 1 Helpful

Outdoor Network Coverage

Hi Leanne I work with a collection of businesses, land owners, and remote communities in the outskirts of Bridgend, where network reception is poor, both indoors and outdoors. I'd be happy to engage with you on how outdoor network coverage may be imp...

ayazaali by Visitor
  • 315 Views
  • 1 replies
  • 1 Helpful

Unusable connection

Hello, I've recently paid for a week of access to EE wifi as the home I'm staying at has poor connection. I am not in a rural area I am in the middle of a city, The connection I've paid for constantly drops or doesn't let me connect, when it does all...

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spring88 by Visitor
  • 356 Views
  • 2 replies
  • 2 Helpful

Re: Temporary Mobile Network Boosters

Hi, can you help please. I am part of an event team preparing for a green field event next May 18th on the Hertfordshire/Buckinghamshire border.We will need good data service for POS and ticketing and services on site.I have run tests at the location...

MartN by Explorer
  • 442 Views
  • 3 replies
  • 0 Helpful

New mobile

I’ve just placed an order for a new phone, the question is this, do EE have a Network checker app like O2 do, so that if I have a weak or no signal I can check via the app where’s there a fault with the mobile  network. 

robh661 by Established Contributor
  • 358 Views
  • 3 replies
  • 2 Helpful

Mobile data not working

For around 2 days now, my phone keeps coming up with a message saying “no sim available” and then my signal will not work until I turn my phone off and on again. This morning I tried the same but it just stays as no sim available. I have contacted Ap...

Queengem by Visitor
  • 409 Views
  • 2 replies
  • 2 Helpful

Wifi Calling Problems

Following on from the outage last week starting 31.7.24, is anyone else still having issues please? Strong WIFi signal as I use it to work from home but the WIFi Calling is awful, never had a problem with it before last week. Now, I can't have a conv...

Linda1968 by Investigator
  • 308 Views
  • 1 replies
  • 0 Helpful