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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5818 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6657 Views
  • 0 replies
  • 6 Helpful

Resolved! 5G Standalone on Android

Phone: Pixel 8 Pro running Android 15Hi All,I was advised to upgrade to the "All Rounder" plan which includes the add ons "Network Prioritisation" which helps with speeds in congested areas and I also have the "5G Standalone" enabled according to my ...

No Service

"No service" at top of screen. Call Failed if I try calling 150. Wifi is connected and wifi calls is switched on. Have tried the SIM in two different handsets. Completely stuck. Any ideas appreciated.

JP172 by Explorer
  • 452 Views
  • 5 replies
  • 0 Helpful

Phone Service

My mobile phone is currently having no service, it happened about half hour ago and came back now it’s gone off again. Is it something to do with my mobile phone or is EE service down?

3G

Hello all!!Name is Anthony, I’m a customer of EE and I’ve received a text on my recent contract stating I can upgrade due 3G shutting off and my phone not fully being capable of runny 3G from what I can see.I having really bad problems using my data ...

Loss of service

So with today's loss of signal that makes about 5 days in the past month that i have been without service mostly for a day at a time the longest being 2 days and it varies between each loss. Now the do have the good manners to message me and tell me ...

EE Coverage after switching

It's not just you. I switched to EE because apparently they have the best coverage. When I'm out and about, I rarely have any kind of decent data connection and it doesn't seem to matter what area I'm in. My backup O2 SIM in my second SIM slot nearly...

5g slow

Hi, since switching to EE from Three I've noticed 5g is considerably worse.  I'm constantly getting 4g like speeds on 5g (40-50mbps) whereas on threes I was getting over 200mbps. I also noticed a wider 5g availability in Northampton on three compared...

Resolved! Terrible signal

Hi, I moved house 10 days. I had checked the network coverage and it said fair indoors and excellent outdoor. Yet upon moving and having issues with calls and texts, the ofcom checker is saying limited. Now, ok, nothing I can do. I can use WhatsApp e...

kayem by Investigator
  • 567 Views
  • 7 replies
  • 1 Helpful