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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5525 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5868 Views
  • 0 replies
  • 6 Helpful

Signal issues in Ludlow

If I work in the area where both masts are down would I still get compensation off my bill? Also any update of the problem. Network status only gives you a countdown or it’s taken longer than expected which isn’t good enough for a paying customer. 

Suddenly no 4g at home address

As of last night there has been no 4g at my home address in Finsbury Park, London. I cannot connect to data internet within my home whereas no problems in last 3 years prior to 24 hours ago. However elsewhere in London, even as close as 200 yards fro...

Olivvrr by Investigator
  • 621 Views
  • 6 replies
  • 2 Helpful

Resolved! Not registered on network

Hi. I'm in nailsworth stroud... getting 'not registered on network' for over an hour.  Have restarted etc but no joy and can't call ee. I'm having to stand in my local morrisons ... anyone know if a mast is down? I don't know what to do... thanks! 

HRS74 by Visitor
  • 381 Views
  • 1 replies
  • 2 Helpful

Resolved! No 5g mobile signal. I have tried everything

Hi, I have just upgraded from PAYG to a 24 month unlimited 100Mb/s mobile plan. I am currently stuck with 4g and only 3Mb/s despite the following efforts:Iphone 13 mini. Updated to latest iOS. Reset my network settings. Restarted my phone. I apparent...

Awil2853 by Visitor
  • 1133 Views
  • 2 replies
  • 3 Helpful

Seven Dials Brighton

Hi. I've just moved here and have terrible reception. The website shows EE are investigating an issue in the area but won't show me what - the next page is blank. Is there a temp problem or so I need to change provider?  Thanks 

NL11 by Visitor
  • 547 Views
  • 3 replies
  • 2 Helpful

didn't have signal

I  just come back from Liverpool and Gloucester yesterday, I was frustrated that I didn’t have signal all the time.  Kind of disappointed as I am paying unlimited internet. Couldn’t check things while I was sightseeing and couldn’t use the navigator ...

Karinyg by Visitor
  • 350 Views
  • 1 replies
  • 1 Helpful

Is phasing out 3G affecting the 4G/5G network?

Network signal is getting worse and worse at the point you can't surf the web or make a phone call. Is there any problems with the EE network/masts? Indoor is terrible or absent into stores and supermarkets, outdoor it's like a return back to the GPS

cintwo by Investigator
  • 568 Views
  • 5 replies
  • 2 Helpful

Resolved! No internet with EE in my area this weekend

In my area the EE mobile signal has been "adequate" all weekend (between 1 bar on 3 bars 5G as usual) but there has been no internet whatsoever. We have a number of EE devices in the family and we are all experiencing the same problem.  We completed ...

DaddyH by Investigator
  • 521 Views
  • 4 replies
  • 3 Helpful