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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3328 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2676 Views
  • 0 replies
  • 5 Helpful

Request a new mast

Recently a local resident was take seriously ill in Limpley Stoke, Wiltshire. Paramedics came and took an ECG. They could not then transmit this to the hospital because there was no mobile signal and they are not allowed to use domestic WiFi for secu...

No service Chester area

Anyone having service issues chester area? It's been getting bad for months and now the last few days no service at all. It's ridiculous. Who do I complain to? Any advise thanks 

EE MyPlaces Update locations

Hi,I currently get text alerts for 2 locationsOld HouseOffice (work)I moved house > 6 months ago, but still get MyPlace updates for where i used to live (different town) - how does one update their MyPlace locations? I've tried going to https://myacc...

gaza1994 by Established Contributor
  • 1250 Views
  • 2 replies
  • 1 Helpful

No signal

Hi Leanne, I've been having this same issue for about 3 days - my phone shows no signal and then will get a tiny bit (and go to EE Edge) and then nothing.  I've restarted my phone countless times but nothing is helping. Many thanks,Becky

Wider issue with signal?

Over the past 3-4 months I've been having significant issues with signal. Phone is reporting a pretty good signal, 2-4 bars usually, 4G (have 5G off on my phone). Same with the wife's phone... both phones reporting signal... but no data at all, phone...

taytos by Investigator
  • 493 Views
  • 4 replies
  • 0 Helpful

Data Speeds

I have been with EE for over 5 years and I was boasting about  EE network to my friends I was boasting about their turbo data  speed ..but recently about from  4 to 5 months the data speed has been average also the network coverage gone down from 4 f...

Soy123 by Visitor
  • 361 Views
  • 2 replies
  • 0 Helpful

Mast query

Hi @Katie_B or @BPHAlexOConnell ,   Could I also get the details as I’d like to speak to someone.  Thanks,

Inder by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful