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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7522 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11594 Views
  • 0 replies
  • 6 Helpful

Resolved! Where do I report very weak EE signal?

HiWhere do I report very weak mobile signal? And can anything be done about it, it's been years.  Our house in central Torquay near the Riviera Conference centre has plenty of conference guests but little signal. I guess we are not London so go to th...

AlistairL by Investigator
  • 2982 Views
  • 8 replies
  • 5 Helpful

No network connection on my device

My EE network disconnected yesterday and it’s still showing no service but other network works perfectly when you change the sim, I don’t have access to any mobile to call the customer service team either 

Ama15 by Explorer
  • 1725 Views
  • 5 replies
  • 2 Helpful

Recent loss of 4G in ME10 1PS

Having changed my Mums phone provider to EE due to zero signal at her house on O2, and myself and partner having good EE signal on our phones when there, it has now disappeared. None of our phones have had signal now for a couple of weeks,, any one h...

TW2121 by Visitor
  • 393 Views
  • 1 replies
  • 1 Helpful

Resolved! No mobile network service

I have had issues with my mobile network all day losing service in the West Lothian and Edinburgh area in Scotland and right now I have no service at all in Edinburgh. My phone is dual SIM and I have no issues with another provider and also when I ma...

zhelev95 by Visitor
  • 505 Views
  • 1 replies
  • 1 Helpful

No signal

Please could you let me know if a problem has been logged in PL20 - we’ve had no signal all day, and when will it be resolved?  I’ve tried the checker but that is down too. Texting network status doesn’t help as no signal. Thanks

Dazzle11 by Visitor
  • 338 Views
  • 1 replies
  • 1 Helpful

Power cut loss of EE network.

Could someone please explain what is happening when we get a power cut, which is regular at the moment, we lose our EE mobile connection too.  It seems as if their mast is powered on the same mains line. This is awkward as we have no way of contactin...

DenisG by Investigator
  • 471 Views
  • 1 replies
  • 0 Helpful

No signal

Leaving this scam outfit. No signal for 3 days now in W6 Hammersmith! I am on most expensive contract they have. Liars! 

banksa61 by Visitor
  • 388 Views
  • 2 replies
  • 1 Helpful

Very bad coverage in my area

I’ve come over to EE from 02 and at first things were okay . The last month my signal and data flatlines in a certain area . I’ve reported it numerous times with no real answers . Thousands of people posting online about the area coverage yet still n...

Greg11908 by Investigator
  • 429 Views
  • 1 replies
  • 2 Helpful