Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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Re: iPhone 15 Pro Signal poor everywhere!!

As of today 1 August 2024:I also have an iPhone 15 Pro and encountered the same problem. I have contacted Apple technical support multiple times. They conducted a diagnostics test but found no hardware issues. I also reached out to EE, but there has ...

Rigxxx by Explorer
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Resolved! Terrible signal and poor customer service

I'm new to EE.  Last week I've put a complaint in Every time I was trying to get in touch in the chat...I was put for waiting 2-3 hours and then if I didn't reply in 5 minutes I was being cut off and conversation closed by EE. I've already explain th...

Poor uk signal all over. Unreliable.

I have just been in Spain for 4 days and the mobile signal in every area I visited. This is in sharp contrast to the Uk. I have signal problems probably 10 times per day. Cannot ever have an uninterrupted disrupted call whilst driving and call qualit...

Siran700 by Investigator
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Mast performance status

Do EE ever publish the status of their masts?  Every complaint about signal I make apparently is due to a faulty , damaged or disintegrated mast.  When I ask when will repairs be done the answer was “how long is a piece of string”. very helpful. 

Siran700 by Investigator
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EE Reception In CM19 terrible.

My work building has had no indoor signal for days now. Dozens of people at work can't make or take calls. Looking at the coverage map as per my account, the network seems to be out all over the place. My contract is up in a couple of weeks. Bye bye ...

Re: EE MOBILE NETWORK THE WORST

At what point does a nationwide issue stop being considered as just localised? Considering the fact that numerous areas have very poor coverage, its safe to say the issue can't be explained away as 'its the area you're in, nothing can or will be done...

Arooller by Investigator
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Network Outage LL53 8AR area

How do I report an outage? No signal to telephone, service checker says no problem here!!! Tried chat- was left hanging for an agent who never materialised, what else can I do?

Elsi by Investigator
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