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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2718 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1946 Views
  • 0 replies
  • 5 Helpful

Re: EE MOBILE NETWORK THE WORST

At what point does a nationwide issue stop being considered as just localised? Considering the fact that numerous areas have very poor coverage, its safe to say the issue can't be explained away as 'its the area you're in, nothing can or will be done...

Arooller by Investigator
  • 667 Views
  • 5 replies
  • 1 Helpful

Network Outage LL53 8AR area

How do I report an outage? No signal to telephone, service checker says no problem here!!! Tried chat- was left hanging for an agent who never materialised, what else can I do?

Elsi by Investigator
  • 1023 Views
  • 6 replies
  • 0 Helpful

EE network in West London

Hello all! In the last 3 days I have serious phone network and coverage in West London in between Central West, Mayfair, Fitzroy etf, A40, M40 and M4, A4. Also on M25 CW between M4 going up to M11. My simple question is EE or BT make jobs on the line...

Poor signal on calls

Repeated callers to me keep stating that they cannot hear me as it appears signal lost. Tried without wi fi, using 4g , same problem, will revert to an  iPhone when out of contract and find another provider. 

EE Terrible in Edinburgh/Dundee

Why is EE so terrible in Edinburgh and Dundee and all the way. I was driving from Dundee to Edinburgh. And the network was bad, poor signal and Data. In Edinburgh City center too same old story terrible network. In Dundee City its been the same. EE g...

s0787671 by Contributor
  • 1545 Views
  • 10 replies
  • 2 Helpful

4G Slow Speeds since tower maintenance

In early 2023, I had a Mikrotik External 4G LTE dish installed as part of the Scottish Broadband Voucher Scheme (ie Government money) as wired internet was rubbish at my rural location. It has been great for the last 15 months or so with me regularly...

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Network Problems EE are useless

This is the 2nd weekend plus whet EE network have not provided coverage in my areathere was no notice no explanation and no apology what exactly am I paying my bills for during this timeEE customer service is RUBBISH 

SteveB15 by Explorer
  • 1063 Views
  • 12 replies
  • 0 Helpful

Re: poor signal reception indoors

I too have awful EE signal in the Maidenhead area, I have contacted EE several times as phone calls drop out or I can hear them but they can't me, this has been gradually getting worse and worse and EE say there is nothing wrong with their network, e...

Nigelst by Investigator
  • 361 Views
  • 1 replies
  • 2 Helpful