Email contact with EE

[JSD1958]

There's been no network service in my area all week. I want to email EE to understand what's happening but there's no email address to do this from. I can't call or text because there's no service - so I'm stuck. Does anyone from EE read this? If so, what do you suggest?

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[JSD1958]

Thanks for the ideas, but . . .

I'm not in flight mode.

I've checked the the service status which confirms that there are network problems. It's been the same message all week. I simply want some idea of how long I'll have to put up with this.

If I'm outside of my WiFi range then WiFi calling is no use to me. I rely on my phone but also need to leave the house occasionally, where I have no WiFi. And incoming calls are missed when I'm at home.

[bristolian]

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@JSD1958 wrote:

I've checked the the service status which confirms that there are network problems. It's been the same message all week. I simply want some idea of how long I'll have to put up with this.

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Click on "keep me updated" on the status tool.

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@JSD1958 wrote:

If I'm outside of my WiFi range then WiFi calling is no use to me. I.... also need to leave the house occasionally, where I have no WiFi. And incoming calls are missed when I'm at home.

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I would think that service indoors is better than no service at all. WiFi-calling supports incoming & outgoing calls & text messages.

[JSD1958]

Again, thanks. But at the moment I’m getting no service at all from EE, who don’t provide my broadband, which is why I’d like to talk to them. But it appears to be mission impossible.

[Ali_A]

HI @JSD1958 

If you switch Wi-Fi calling on in your phone, you can call Customer Service directly while you're at home, where a guide from the technical team will be able to answer questions about the service in your area. 

You don't need to have broadband supplied by us for Wi-Fi calling to work. It will connect to any Wi-Fi you have access to. 

Ali