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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2651 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1831 Views
  • 0 replies
  • 5 Helpful

Mobile number not recognised

Hi, I am having trouble with my phone, for some reason when someone tries to call me it tells them that my number is not recognised. All my bills are up to date, I have restarted my phone and checked the network. There are no current network issues i...

laurawel by Contributor
  • 895 Views
  • 2 replies
  • 1 Helpful

No signal

Over the past six weeks, my cell signal at home in central london has been virtually non-existent. At best, the signal comes and goes intermittently, but most of the time, I only have one bar. As a result, when I try to make phone calls, the person o...

MGM2024 by Visitor
  • 395 Views
  • 1 replies
  • 1 Helpful

Hi Did you find a resolution to this? I have a 15 pro max , and signal is awful, always dropping calls..Apple diagnostics fund nothing wrong with hardware, however, they did say that they're were network issues showing in the diagnostics.I have no is...

Graflyer by Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

Poor mobile reception

I have noticed that the reception around the RH12 - RH13 and RH14 areas has been declining this year. It is so poor that I have been receiving text messages telling me that I have a missed call and a voicemail.The phone has not rung. I do sometimes r...

DJN by Established Contributor
  • 350 Views
  • 1 replies
  • 1 Helpful

How do I change from 5G down to 4G

I am not very savvy with the phone but trying to learn ! Currently where I live, there is no 5 G coverage inside my house and limited coverage in the garden. My "plan" says I am on a  5G  10GB monthly contract.. When I check the coverage map, it show...

RoseTT by Explorer
  • 1535 Views
  • 8 replies
  • 1 Helpful

Re: Coverage issues

My experience since switching from 02 is that the 4g service from EE in many uk locations has been extremely disappointing. Not at all what I was expecting when I signed up. I would go back to 02 tomorrow for a vastly superior service.

Adamsale by Investigator
  • 588 Views
  • 9 replies
  • 1 Helpful