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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2661 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1856 Views
  • 0 replies
  • 5 Helpful

EE MyPlaces Update locations

Hi,I currently get text alerts for 2 locationsOld HouseOffice (work)I moved house > 6 months ago, but still get MyPlace updates for where i used to live (different town) - how does one update their MyPlace locations? I've tried going to https://myacc...

gaza1994 by Established Contributor
  • 1123 Views
  • 2 replies
  • 1 Helpful

No signal

Hi Leanne, I've been having this same issue for about 3 days - my phone shows no signal and then will get a tiny bit (and go to EE Edge) and then nothing.  I've restarted my phone countless times but nothing is helping. Many thanks,Becky

Wider issue with signal?

Over the past 3-4 months I've been having significant issues with signal. Phone is reporting a pretty good signal, 2-4 bars usually, 4G (have 5G off on my phone). Same with the wife's phone... both phones reporting signal... but no data at all, phone...

taytos by Investigator
  • 469 Views
  • 4 replies
  • 0 Helpful

Data Speeds

I have been with EE for over 5 years and I was boasting about  EE network to my friends I was boasting about their turbo data  speed ..but recently about from  4 to 5 months the data speed has been average also the network coverage gone down from 4 f...

Soy123 by Visitor
  • 356 Views
  • 2 replies
  • 0 Helpful

Mast query

Hi @Katie_B or @BPHAlexOConnell ,   Could I also get the details as I’d like to speak to someone.  Thanks,

Inder by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG.  Having been an EE customer for many years I recently purchased a new 5G enabled handset.  I am shocked to find out that EE have still not enabled 5G in their PAYG plans.  Come on EE, you should...

DJHarvey by Contributor
  • 12814 Views
  • 46 replies
  • 28 Helpful

Feedback

I’m the same. I stay south of Glasgow. Since 5g signal came around a year ago my service is appalling. I can have 3/4 bars showing on my signal, but nothing will load. I initially thought it was a problem with my iPhone and reset it, but made no diff...

Poor , sorry very very poor signal.

Can’t believe EE are charging me for this absolutely shocking **bleep** service. I’ve called them many times to complain….. and it’s never their fault. It’s getting worse and worse . But again it’s not their fault . I’ve reset the phone and had new S...