Mobile Network discussions

no network service since 18.00 on Saturday 10 August

Hi I’ve had no network service since 18.00 on Saturday 10 August and it’s still not working 48 hours later, EE know there’s a problem and said it’s taking longer to fix…. I’m in the Stoke on Trent area but do we get compensation for all this downtime...

Signal Checker

Hi Everyone, I've been with EE since January this year, I live in Clapham Junction Area London, I have never been able to use the signal checker in the Help section of the App, All permissions are granted, I spoke to an EE customer service agent who ...

Resolved! EE Thinks Phone is Roaming in France when it is in Kent

Hello, My daughter is in Kent on holiday and has had a sms message from EE come through saying welcome to France and lists the accompanying charges for roaming etc. Doesn't appear to be anything supsect. Any suggestions on a resolution?Thanks

Trouble with my service

Same here, did you get a satisfactory resolution?

Re: terrible signal in Mayfair London

I and some of my colleagues (some also on EE and others with different providers (ie, Vodafone) are also having the same issue in our office in Mayfair. It has been going on, as others below have mentioned, for at least the last 2 weeks. Generally ...

Coverage in the Isle of Dogs

Update: 28 February 2025 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed...

Making and Receiving Calls

Hi membersI am having problems making or receiving calls on my phone. I have tried on my daughter's and she too cannot make or receive calls. We are both on the EE network. I can't call EE on their number 150 or the mobile number.Anyone having same ...

Resolved! Poor Quality Audio Calling Over WiFi

We have a problem calling over wifi; we can hear the other caller clearly but they can't hear us well, saying we're breaking up. This is very frustrating as we use our mobiles for work and have no 4G or 5G coverage where we are.EE say on their site t...

Outdoor Network Coverage

Hi Leanne I work with a collection of businesses, land owners, and remote communities in the outskirts of Bridgend, where network reception is poor, both indoors and outdoors. I'd be happy to engage with you on how outdoor network coverage may be imp...

Struggling to connect to network

Was this resolved? I've been having the same problem. I've had a new sim, a new phone, factory resets etc. So frustrating but trapped in my contract with EE

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