How to report Mobile Data issues ?

[CamtasticVision]

I have noticed over the past few weeks my mobile data inside my house is little to none, it used to work but now its just useless I have to ensure I have connected to wifi or the pages will not come up.

I have visited the EE website coverage checker where it says you can report the issue, I click it and there is nothing on the page to report with so this also leads me to say the EE website is broken and I have no where to report my mobile data issues, 

Hope someone can point me in the right direction.

[Rach_H]

Hi @CamtasticVision,

We know how important it is for you to be able to stay connected, so I'm sorry to hear about the troble you've been having. Can I just check if you're able to view the Status Checker page once you've into your account on this page, or is the page not showing this option at all?

Rach

[CamtasticVision]

As you can see I don't see anything and i'm logged in so I cant actually report anything, I did see the map page earlier and tried using the report page but nothing came up, 

[Rach_H]

Can you try clearing your cookies and cache, and see if you still have the same issue @CamtasticVision.

Rach

[CamtasticVision]

I tried on two different machines, both come up the same I could try a 3rd time lucky and boot another laptop or even a mac but I would guess the results would be the same.  I would really like to get my mobile internet back to the service level is used or have or better if possible I said about the site as i found the issue while trying to report that issue  @Rach_H 

[Katie_B]

Thanks so much for getting back to us @CamtasticVision. 

I have tested my account and can see the service in my area OK. 

I'd recommend giving us a call so our guides can look into this for you, the team will also be able to check the service in your area and report any issues. 

Katie

[CamtasticVision]

Hopefully it might be fixed after the maintenance this evening, what number do I call with regards to the mobile data ?

[XRaySpeX]

Like that page says, it's down for maintenance. It'll be back in A.M.

[CamtasticVision]

The page issue wasn't my main reason to post it was the mobile data issue, I just happened to have issues with the service checker giving a blank page

I will see if its working in the morning or give them a call to see what's going on with the mobile data issue.