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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 483 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 445 Views
  • 0 replies
  • 5 Helpful

Possible new mast location

Hi I own a business in a large village in North Yorkshire, and we get a particularly poor signal from all operators in the area. I have an area of land that I think  would be perfect for a telecoms mast to be set up to provide a service for the area,...

Maquis by Visitor
  • 390 Views
  • 3 replies
  • 7 Helpful

This service isn’t working right now

Looking to report a coverage issue in my area. However when raising a request. I'm faced with "This service isn't working right now".Is this system down or disabled?Signal in my area has always been poor. Even with a pretty new device. S24 Ultra.Chee...

5G standalone

I am an iPhone 15 user running iOS 18 and I am 10 months into a 24 month contract with a full works package but disappointed to learn I can’t access 5g standalone as it is only available to new customers. Are there any plans to make it available to e...

Dis2 by Investigator
  • 3669 Views
  • 12 replies
  • 7 Helpful

5g Standalone (specific to Milton Keynes)

Hello,Does anyone know when or how quickly EE's 5g standalone will be rolling out. Apologies if this has been asked a million times however I can't find any specifics anywhere. We all know how touch and go 5g is at the best of times, and so the 5g st...

Unable to make or receive calls

I am two days without a mobile.  I cant make or receive calls.  All routes to BT and EE instruct you call phone numbers.  I need to speak with an agent please.  Texts are not going out.  WhatsApp and Skype are working.  Is it possible someone could e...

KateL-15 by Explorer
  • 407 Views
  • 3 replies
  • 3 Helpful

Boost Signal

I have moved into a new office and we will not have Wi-Fi installed for at least 12 months. I can get a signal if i stick my phone against the window but can't move it to answer calls etc. Is there a signal booster available that does not require Wi-...

Resolved! EE Mast Lease Contact

My client owns land which has two EE masts on site. I am looking for a contact to discuss the Lease agreement. Is there an email address or phone number available for the estates department? I note other threads with the same query, though the answer...

Bowman94 by Visitor
  • 398 Views
  • 1 replies
  • 0 Helpful

Resolved! E

HiI have been stuck on E for 14 hours and I've seen there is a outage in London and surrounding areas and ee still says no issue I'm close to leaving this happens a few times now but this is the longest so far and I'm in Berkshire any help please and...

JoeyD86 by Explorer
  • 617 Views
  • 6 replies
  • 4 Helpful