Update: 14 November 2024
Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Northampton.
Update: 07 November 2024
Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Unfortunately, due to circumstances out of our control, we have experienced a slight delay integrating the mast onto the network and are currently awaiting a date for the integration to be completed. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 08 October 2024
Over the past few weeks, our engineers have started building the equipment needed for the new mast. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the start of November.
We will keep you updated on this post.
Update: 25 July 2024
Our engineers have secured legal access at the first location to start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment during September and can confirm an approximate on-air date once the site is built.
For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys to make sure the area will be suitable for the new mast.
We will keep you updated on this post.
We’re aware of a signal issue that is affecting some of our customers in the Northampton area.
Our mast in the area had to be removed from the existing site at the beginning of July 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment.
Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling Help page.
