Coverage in Northampton

[Leanne_T]

Update: 14 November 2024

Over the past few days, our engineers have completed integrating the mast onto the network and the mast is now on-air. Full service has been restored to Northampton.

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Update: 07 November 2024

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Unfortunately, due to circumstances out of our control, we have experienced a slight delay integrating the mast onto the network and are currently awaiting a date for the integration to be completed. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 

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Update: 08 October 2024

Over the past few weeks, our engineers have started building the equipment needed for the new mast. Barring any unforeseen delays, we expect all work to be completed and the mast to be on-air by the start of November.

We will keep you updated on this post.

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Update: 25 July 2024

Our engineers have secured legal access at the first location to start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment during September and can confirm an approximate on-air date once the site is built.

For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys to make sure the area will be suitable for the new mast.

We will keep you updated on this post.

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We’re aware of a signal issue that is affecting some of our customers in the Northampton area.

Our mast in the area had to be removed from the existing site at the beginning of July 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment. 

Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling  Help page. 

[Mevsocsci]

Phone 150. Go through to technical support. They'll phone you back. They'll say exactly what's being discussed here and will offer you compensation as you have been without adequate phone signal for 6 days.

Of course you'll need to be in an area where you can phone them! The signal towards Spinney Hill and also towards Weston Favell. Or use WiFi calling indoors if you can.

[Chap123]

Call 150 and go through to technical support and say you want a refund because you’re not getting you’re paying for - 

[Chap123]

I have 3 contracts with ee all which are pretty useless now due to this issue. I have to travel a mile down the road to get a good signal or go to my garden which gets 1 bar. This is really poor and disappointing. With no timeframe as to when this will be resolved. What a joke. 

[Chap123]

got through to complaints and they said because I can use WiFi at home and it’s not their fault the signal is poor and things can happen they can only offer me half off my contract. So because I can go a mile down the road to get signal and use WiFi I’m only entitled to half my contract off this month. So they want me to stay at home constantly or go a mile up the road - if I’m anywhere in between it’s not their problem - what a joke 

[Mevsocsci]

Speak to the technical team and not complaints. Everyone I know has a full month off their contract.

EE need to be honest and consistent here. The only thing they seem to be consistent with at the moment is not fulfilling their obligation to their customers by providing a service that their customers signed a contract for. Saying use WiFi calling is frankly a cop out anyway.

[1968Star]

So I have managed to speak to EE this afternoon, got cut off at first, but persisted. It was a bit a of a process, technical team, diagnostics etc even though they know we are a mast down in Northampton. I explained that WiFi calling does not work, I litterally have nothing. So they have now credited me for next week's  bill and advised that I will need to contact them again at the end of July to start the process of getting a refund for the next one if still not resolved. Don't give up is my advice, stick to your guns 

[Daz222]

Hi iv used a 7 day unlimited data add on and all it does is keeps buffering. I don't have WiFi as a back up

[Kayanat]

This is not my problem why EE is not able to fix the problem in last three weeks? You know how much that affected my business? I have two business line with EE and both aren’t working. It’s such a poor service never experienced in my life.

[Chap123]

24 days in and nothing has changed  what a bunch of jobsworths 

[1968Star]

Same, still no signal. WiFi calling does not work, can't receive or make calls and cannot use my data. EE need to give us a rough time estimate on how long this is going to go on for. Will have to travel to get some sort of signal next week to call technical team again to get another refund for the following bill