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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2552 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1653 Views
  • 0 replies
  • 5 Helpful

Upgrade - calls, messages 5G not working

Upgraded from iPhone X to 13 today. Apps and data transferred okay. Swapped SIM card. But can’t make/receive calls, same with texts & no 5G signal when off my home Wi-Fi. Saying messages inactive but when I follow instructions no option to “activate”...

KarenG50 by Explorer
  • 499 Views
  • 3 replies
  • 1 Helpful

No service

My phone will connect to wifi however will not connect to EE, it is just searching and saying no service and when I go into my settings it says error next to mobile data can anyone help?

Smm1994 by Visitor
  • 408 Views
  • 1 replies
  • 2 Helpful

Resolved! 5G bands

Hi everyone, I wondered if you could help me. My questions apply to EE but kind of all network operators in the UK. I’m looking at getting a 5G mobile router and the bands that it states it uses for 5G are N1, N28, N77 and N78. It says these are NR b...

Mac_man by Explorer
  • 10664 Views
  • 4 replies
  • 4 Helpful

Signal drop out when video calling

I video call my partner on zoom every night on my android phone using ee data on 4G ( I have unlimited data). For the last week or so when we call, the signal drops completely to nothing (no bars and no 4G logo) and the call & audio freezes. This hap...

Angry at signal issues

Hi would just like to know what is going on with the signal issues that we are suffering with ,this has been an ongoing issue for a long time now ,you keep saying it has been fixed but we are still having problems,I pay a lot each month for my contra...

Pandy15 by Visitor
  • 556 Views
  • 2 replies
  • 2 Helpful

Poor signal

I’m tired of changing networks my friend suggested me EE and i get one One signal when i go out and in home i got 2 poor signals poor internet 

Arxal9 by Visitor
  • 519 Views
  • 2 replies
  • 4 Helpful

no ee 5g in my town but im on 5g (three tower)

i have just upgraded to the sony xperia 1 iv and i use my smartphone as my internet access point via usb tethering to my pc. (i used a huawei p30 pro before) i get a good strong 4g signal here so my internet is reliable and i was not so bothered by h...

crunchy by Contributor
  • 1050 Views
  • 7 replies
  • 0 Helpful

Resolved! Russian websites blocked?!?

It seems that EE has moved to censor some russian websites, like rt.com. I have absolutely no need for a nanny or ministry of truth to tell me what to consume, or what not to consume, or why, or when. How can I get the ban lifted? I am definitely ove...