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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1016 Views
  • 0 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 515 Views
  • 0 replies
  • 5 Helpful

No Signal while at work in office

Wondering if anyone else can provide any help or advice.  Been contacting the support team for weeks on end as the signal in my work is non existent even though it says there is excellent coverage I cannot use my phone min of around 9/10 hours a day....

Internet connection bad

I have noticed today that my Internet has been very poor. I have been with ee for 10 years but today is one of the worst days for Internet connection 

Bev54 by Established Contributor
  • 509 Views
  • 3 replies
  • 1 Helpful

Resolved! Huawei p20 lite no 5G on ee?

Hi Im using a Huawei P20 lite from 2018, it says its 5G ready (i could be wrong?), and my EE plan is 5G.Although when I check settings and mobile data, it only shows 1 single option: 4g,3g,2g AUTOEverywhere I look tells me to pick the option 5G.. but...

Inuke by Investigator
  • 1026 Views
  • 2 replies
  • 2 Helpful

Resolved! Re: internet speed

Hi I switched to sim only 5G 100mbps max speed Sadly the best speed I can get is 25mbps, knowing I used to get 180 in our street.That's 75% slower I'm ending my contract if they don't fix the problem .

Atlas20 by Investigator
  • 811 Views
  • 10 replies
  • 1 Helpful

Connection

Hi I’ve a brand new 1 phone 14 just joined EE,and finding the reception completely useless. I’ve contacted customer service had all the updates checked and updated to no avail. So bad that the customer service representative tried to call me back on ...

mobile data not working with full bars

I started having issues 2 weeks ago with my signal and data. I would get emergency calls only and no signal sometimes and even when I had what showed as full signal on my phone I only got the signal strength of 'e'. if I'm not on WiFi, nothing loads,...

URGENT!! Glebe Farm milton keynes no signal

Since my ex and kids move to Glebe Farm in Milton Keynes...  Nearly a year ago..There is no signal at all.. Inside or outside.. No way to answer a call or use mobile data.. I was reporting it to EE by chat and by phone months ago..And nothing happens...

Elvis079 by Contributor
  • 913 Views
  • 22 replies
  • 2 Helpful

Sim

Hi can some one help me please I've received my new samsung s23 today but the sim slot 1 is showing emergency calls only 

Welsh1991 by Investigator
  • 610 Views
  • 11 replies
  • 4 Helpful