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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2089 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1111 Views
  • 0 replies
  • 5 Helpful

Poor signal

The mast that my phone connects to at home is terrible, signal is only 1 or 2 bars,it's been like this for a out a year,on signal checker it's always saying service problem and never gets fixed properly even when it says it has been fixed,when I go o...

WhoAreU17 by Investigator
  • 730 Views
  • 11 replies
  • 1 Helpful

5g vs 4g speeds

So I am sitting at work and I have 5g available in this location super signal. My phone switches between 5g and 4g so I ran a speed test. When it shows 4g I get download speeds in excess of 115mps yet when it shows 5g it can't get above 30mps. I find...

kcurrie65 by Skilled Contributor
  • 1324 Views
  • 4 replies
  • 3 Helpful

NO NETWORK

Hi,I've had no signal or data for a week now, the update just advises the same thing, the mast is being updated and should be sorted in the next 8hrs....? This is now really annoying me, asno info other than this is being offered, i'm paying for a se...

willow26 by Explorer
  • 420 Views
  • 3 replies
  • 1 Helpful